tech meltdown, revisited

with all my work backed up, all my files tucked away safely in some remote corner of the internet, I was feeling more secure about system crashes. until my laptop started delivering low level electric shocks to my fingers and wrists. it's not as if I'm computing while sitting in a puddle wearing gold lamé pants, just ordinary everyday laptop use. I wonder how good the customer service department in Italy is -- what wonders of call center hold music and shipping wrangling are in store for me this afternoon?!